Refund and Cancellation Policy

We want you to be satisfied with Facade Lighting Studio. This policy describes when refunds are available and how to request one.

1. Pro subscriptions (monthly / yearly)

• 7-day no-questions-asked refund: if you purchase a Pro subscription and request a refund within 7 days of purchase and have NOT used the AI Finalize feature, we will refund the full amount.
• If you have used AI Finalize during the 7-day window, we may offer a partial refund at our discretion based on usage.
• After 7 days, the subscription is non-refundable for the current period. You can let it expire to stop further billing — we use one-time charges, not auto-renewing subscriptions, so nothing renews automatically.

2. AI credit packs

• Unused packs: if you purchase an AI credit pack and have not used any of the credits, you may request a full refund within 7 days of purchase.
• Partially used packs: once any credit has been spent, the pack is non-refundable.
• Credits never expire — you can use them at your own pace.

3. Cancellation

Because we use one-time charges (not auto-renewing subscriptions), there is nothing to cancel — your access simply ends when the paid period expires (30 or 365 days). You can re-subscribe at any time at the then-current pricing.

4. Failed payments and duplicate charges

If you see a duplicate charge or a payment that does not match a successful subscription on your account, email us immediately at xpertzankur@gmail.com with the transaction reference. Verified duplicates are refunded in full.

5. How to request a refund

Email xpertzankur@gmail.com with:

• Your account email address
• The payment date and amount
• The transaction ID from Stripe / Razorpay (visible in your card statement or UPI app)
• A short reason (helps us improve the product, but not required)

Approved refunds are processed back to the original payment method within 5–10 business days. Bank processing time is determined by your bank/card issuer and is outside our control.

6. Exceptions

Refunds may be denied in cases of suspected fraud, abuse of the refund policy (e.g., repeated subscribe-and-refund cycles), or violation of our Terms of Service.

7. Contact

Questions about refunds? Email xpertzankur@gmail.com. We aim to reply within 2 business days.